With over 50 years of experience, Narellan Pools has consistently strived to deliver exceptional client experiences, with this commitment extending to all areas of our organisation. We are a client-centric business recognised for our technologically advanced fibreglass pools and our dedication to making our clients’ dream pools a reality. Our reputation for delivering the best client experiences has contributed to our growth locally and overseas.
Our incredible network of licensed local pool builders has all the necessary qualifications to install your fibreglass pool correctly and according to building codes. Being locals, our pool builders are also up-to-date with the permit requirements of their respective areas, so they’ll know what’s legally required for your site. An added bonus is that they’ll look after the permit process, so you don’t have to worry about it.
Many of our pool builders have been part of Narellan Pools for a long time. Some have been with us for decades and others are relatively new to Narellan Pools but have many years of local expertise – often they are second-generation pool builders! They’re passionate about the brand and how it cares for clients on an ongoing basis. Some of our pool builders have installed hundreds – in some cases, thousands – of pools, so you can be sure that you’re working with incredibly experienced professionals.
Narellan Pools not only install our superior-quality fibreglass pools – we build them, too.
We operate state-of-the-art facilities in Picton, New South Wales, and Stapylton, Queensland, where your pool is handcrafted with care by experts, using only the best raw materials. Our processes and systems in place at these facilities have earned us ISO 9001 accreditation. As we’re responsible for the manufacture of our pools, we’re certain of their quality, durability, and resilience.
Elsewhere in the pool industry, the process can sometimes be split – a manufacturer makes the pools, and then another business known as an ‘agent’ buys the pools from the manufacturer and installs them for clients.
In some instances, that could present a problem if there ends up being an issue or defect with an installed pool. The agent may not be fully across the materials that were used to make the pool, and as they’re separate from the manufacturer, they could have their own processes for installation and post-installation services, so a client may not get the level of service they expect and deserve.
Narellan Pools can give you peace of mind as we know the origins of our pool components, we know the procedures our pool builders take to install your pool, and we know that you’ll receive excellent service from us, as you should.
The process of planning and installing a pool should be enjoyable and hassle-free for you, and Narellan Pools is dedicated to making that happen. Your dream pool is an investment you’ve thought about for some time, so the last thing you want is a pool builder that doesn’t listen or treats every project with a one-size-fits-all approach. We respect that you have different wishes and needs from others, and we’ll support and guide you through the whole journey, from conception to completion.
If you’re unsure about the path you should take to enhance your backyard with a pool, the good thing to know is that we can help. Our local pool builders are more than willing to offer advice, and they can inform you of the best course to follow to get your dream pool installed. We can help you determine how to make the most of your space, even if your backyard is on the smaller side. We know that some backyards are smaller than others, so we have pool shells in our range (like our Eden and Nirvana pool shells) that can work well with backyards with limited space. We even have amazing Free Standing pools in our range, that are great for those with sloping backyards. Our pool shells are also available in a range of size options because we know everyone’s vision is different – some clients are looking for a pool to complement other features in their backyard, and other clients are wanting a pool that will dominate the space.
As we handle the manufacturing of our pools, Narellan Pools also knows the research, development, and innovation that has gone into developing the many wonderful features we offer, such as our high-quality finishes and colour range. For instance, our Marbleglass colour range incorporates the latest Gelcoat technology, which means better chemical resistance for your pool finish. Marble glass is the most powerful pool finish we’ve introduced to date, and its selection of colours is truly impressive. Our commitment to innovation has also seen us introduce superb safety features, such as our child-safety ledge, making it simple for children to safely enter and exit the pool from any side. These considerations in our product development mean our pools are visually appealing, easy to clean, and family-friendly.
When it comes to the installation of your fibreglass pool, our local pool builders adhere to a set of Narellan Pools procedures that are designed to get your pool installed safely. Your pool builder will engage with the team that delivers your pool shell and will ensure the excavated site is ready to house the pool. They’ll also make sure the pool is positioned in the ground correctly. With Narellan Pools, you won’t have to worry about your pool not being installed to specifications, or not complying with engineering requirements.
At Narellan Pools, our systems for quality assurance are designed to ensure the best possible pools are installed in the best possible way.
Our focus on innovation has meant that every one of our pools features an embedded microchip, logging specific pool data. Test results with a specific sample are documented and retained for each pool. Each of our pools gets a Pool Manufacturing Certificate which is kept securely in our facilities and tracks all the relevant details of the pool from its conception through to its completion. The certificate covers such important records as the technicians that worked on the pool, room temperatures as the pool was being constructed, and the weight of the pool, among others.
We believe that open communication and collaboration with our network of pool builders is critical to making sure that we’re always developing our processes to be the most efficient they can be. We equip all our local pool builders with specialised Narellan Pools training, and this training program is continually reviewed, so our pool builders are always across the latest research and developments. Furthermore, we’ve really spent time on and put a lot of care into developing our training program because, at the end of the day, a supportive, detailed, and adaptive training program ensures everyone is on the same page. We know that this focus on training across our network is especially beneficial for our clients.
These are just a few of the ways Narellan Pools oversees its operations, with the intention being that your pool is built and installed to the highest quality standards and that you can just focus on enjoying your new backyard addition!
You can rely on Narellan Pools’ local pool builders to understand and respect the full scope of your vision and install the pool of your dreams. Our pool builders will work with you to come up with a tailored solution that suits your space and acknowledges your personal style and how you plan to use the pool, i.e. for swimming laps or teaching the kids how to swim.
Our pool builders will guide you through the pool journey, right from the start – through to important and exciting choices like the colour of your pool – all the way to installation and beyond.
Integrity is at the core of how we operate, so you’ll know exactly where you stand all the way through the process, and you will never face any hidden costs.
Purchasing a pool is a big decision, and with the support of your Narellan pool builder, you’ll feel confident that your dream pool will be installed exactly as it should be. Every important aspect of your dream pool installation will be inspected by your Narellan Pools pool builder to make sure that each step has been managed correctly. They won’t move on to the next step of installation unless they’re certain everything has been done perfectly. You’ll be happy to know that when your pool goes in the ground, all the plumbing and filtration equipment for your pool will be installed and tested at that time.
From there, a ‘handover’ of your fibreglass pool will be carried out, ensuring that you’re ready to make the most of your beautiful new pool. You’ll also receive a Pool Owner’s Manual, which notes the various steps to take to keep your pool healthy and in sparkling condition.
Post-installation care is another big indicator of how a pool company treats its clients. With Narellan Pools, once your Narellan pool is installed, the quality of our offering doesn’t end there. You will be contacted by the friendly Narellan Pools head office team, who will check in to make sure you are completely satisfied.
As Narellan Pools builds AND installs its exceptional fibreglass pools, we take pride in our product and service, and it’s important to us that our clients feel valued even after their pool is installed. Our Client Care department is available at all times, so if you need us during or after your pool installation, we’ll be ready to help.
With Narellan Pools, you’re guaranteed to have our full focus. We will be transparent and straightforward, and easy to contact at all times.